YMCA of Greater Omaha

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Welcome Center Staff

Welcome Center Staff

ID 
2017-2479
YMCA 
Downtown Omaha YMCA
Job Location 
US-NE-Omaha
Category 
Membership
Type 
Part-Time

More information about this job

Overview

The YMCA is looking for energetic, outgoing, customer service driven individuals to join their Welcome Center Team.  Looking for someone with weeknight availability & weekends. Example schedule: Mon & Wed 5-cl, Saturday & Sunday 10-5p.  

Responsibilities

  • Greets all members/customers; assists members in proper check-in procedures.
  • Provides membership information and assists in registering new members.
  • Answers telephone and customer questions; routes inquiries as necessary and appropriate.
  • Enters sales transactions for members and participants, including membership and program services.
  • Must build relationships among people and pro-actively gain and retain new members. 
  • Responsible for providing tours and information to perspective new members.  
  • Ensures front desk area is neat and clean at all times. 
  • Process member paperwork including address changes, member cancellations, new members, and payments.

Qualifications

  • High school diploma or GED highly desirable.
  • Previous customer service experience highly desirable. Self-starter with ability to work independently.
  • Computer skills a must. 
  • Must possess excellent communication skills. 
  • Possess maturity, sound judgment and the ability to resolve conflicts in a professional manner. 
  • Required to build relationships with members and guest.
  • Possess management and organizational skills with the ability to multi-task while maintaining a high level of flexibility within duties. 

YMCA of Greater Omaha, an Equal Opportunity Employer