YMCA of Greater Omaha

Returning Candidate?

Welcome Center Staff

Welcome Center Staff

Council Bluffs YMCA
Job Location 
US-IA-Council Bluffs

More information about this job


The Council Bluffs YMCA and future Charles E. Lakin YMCA is looking for energetic, outgoing, customer service driven individuals to join their Welcome Center Team.  Hours will vary but will include nights and weekends!


  • Greets all members/customers; assists members in proper check-in procedures.
  • Provides membership information and assists in registering new members.
  • Answers telephone and customer questions; routes inquiries as necessary and appropriate.
  • Enters sales transactions for members and participants, including membership and program services.
  • Must build relationships among people and pro-actively gain and retain new members. 
  • Responsible for providing tours and information to perspective new members.  
  • Ensures front desk area is neat and clean at all times. 
  • Process member paperwork including address changes, member cancellations, new members, and payments.


  • High school diploma or GED highly desirable.
  • Previous customer service experience highly desirable. Self-starter with ability to work independently.
  • Computer skills a must. 
  • Must possess excellent communication skills. 
  • Possess maturity, sound judgment and the ability to resolve conflicts in a professional manner. 
  • Required to build relationships with members and guest.
  • Possess management and organizational skills with the ability to multi-task while maintaining a high level of flexibility within duties. 

YMCA of Greater Omaha, an Equal Opportunity Employer