YMCA of Greater Omaha

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Member Engagement Specialist

Member Engagement Specialist

ID 
2018-2763
YMCA 
Mills County YMCA
Job Location 
US-IA-Glenwood
Category 
Membership
Type 
Part-Time
Compensation Min 
Compensation Max 

More information about this job

Overview

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. The Member Engagement Specialist works collaboratively with membership and program teams to provide members and participants with the best experience through detailed analysis and communication. This position will also focus on Health and Wellness and will include wellness coaching as a part of the member engagement roll. The Member Engagement Specialist is a 15+ hr per week position with availability required for both days and evenings.

Responsibilities

  1. Provides excellent service to members, guests, and program participants in the Y as well as on the phone, email and online communication, contributing to member retention.
  2. Conducts interviews and/or tours responsive to the needs of prospective members; may attend recruitment fairs and other external events; sells memberships.
  3. Builds relationships with members; helps members connect with one another and the YMCA; facilitates member challenges and incentives in conjunction with other leaders.
  4. Handles and resolves membership concerns and informs supervisor of unusual situations or un-resolved issues.
  5. Engages with members and the community through various outlets which may include promotional campaigns and initiatives as well as managing social media and website for the branch.
  6. Works Welcome Center shifts weekly.
  7. Leads assigned special events or member engagement services hosted at the YMCA.
  8. Applies all YMCA policies while facilitating with member services.
  9. Enhances efficiency through program and membership audits, reporting results to leadership.
  10. Actively participates in branch, department and association staff meetings and/or trainings.
  11. Performs other duties as assigned.

 

YMCA COMPETENCIES (Leader):

Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits members and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness
to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Qualifications

QUALIFICATIONS:

  1. Bachelor's degree in related field preferred.
  2. At least one year previous experience in customer service and/or sales preferred.
  3. Previous sales and/or retail experience preferred.
  4. Excellent personal computer skills and experience with standard business software and social media outlets.
  5. Complete within 30 days of hire: Child Abuse Prevention Training; BLS CPR; First Aid; Emergency Oxygen Administration (provided by YMCA)
  6. Completion of YMCA program-specific trainings.
  7. Ability to relate effectively to diverse groups of people from all social and economic segments of
    the community and successful clearance of background check.

 

WORK ENVIRONMENT & PHYSICAL DEMANDS:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Office/recreational environment. Intermittent sitting, standing, walking are required. 
  • Sufficient strength, agility and mobility to perform essential functions and to supervise program.
  • Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
  • On-site, regular attendance is required and hours will include evening and weekend work.
  • The noise level in the work environment is usually moderate.
  • Travel to local events and activities may be required.

The YMCA of Greater Omaha, an Equal Opportunity Employer.