YMCA of Greater Omaha

  • Membership Director

    Job Location US-NE-Omaha
    ID
    2018-3028
    YMCA
    Armbrust Family YMCA
    Category
    Membership
    Type
    Full-Time
    Compensation Min
    USD $37,393.00/Yr.
    Compensation Max
    USD $43,563.00/Yr.
  • Overview

    This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. The Membership Director leads all aspects of member services for the branch, ensuring our cause and culture is instilled in our strategy and staff development. 

    Responsibilities

    1. Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
    2. Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
    3. Promotes program and membership enrollment in interactions with existing and potential members. Coordinates with Program Directors on program specifics and registration details.
    4. Plans and executes established membership campaigns to maximize enrollments.
    5. Develops and manages department budget to meet fiscal objectives.
    6. Develops and meets membership goals and takes appropriate action to correct variances.
    7. Ensures proper implementation of Welcome Center procedures and risk management guidelines. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions.
    8. Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
    9. Manage payroll related transactions and monitor for accuracy and completeness.
    10. Assists in YMCA fund raising activities and special events.
    11. Actively participates in branch, department and association staff meetings and/or related trainings.
    12. Performs other duties as assigned.

    YMCA COMPETENCIES (Team Leader):

    Engaging Community

    Communication & Influence

    Developing Self & Others

    Fiscal Management

    Qualifications

    • Bachelor's degree in related field or equivalent
    • At least 1 year supervisory experience in customer service &/or sales or equivalent
    • Demonstrated success in a customer service/relationship-building role
    • Demonstrated success leading member-focused or equivalent team
    • Demonstrated leadership, dependability & flexibility in work hours
    • Complete within 30 days of hire: YMCA cause & culture training; membership-specific training; Child Abuse Prevention Training; BLS CPR; First Aid; Emergency Oxygen Administration (provided by YMCA)
    • Ability to relate effectively to diverse groups of people from all social and economic segments of the community and successful clearance of background check

    WORK ENVIRONMENT & PHYSICAL DEMANDS:

    • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Office/recreational environment. Intermittent sitting, standing, walking are required. 
    • Sufficient strength, agility and mobility to perform essential functions and to supervise program.
    • Hours will include evening and weekend work.
    • Reliable transportation and travel among local branches will be required.

    The YMCA of Greater Omaha is an Equal Opportunity Employer. 

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